Shipping Policy – DIGIMORE

Please read the following shipping terms carefully before purchasing DIGIMORE products.

1. Shipping Coverage and Delivery Locations

Currently, DIGIMORE products are available only in selected countries. Some items may be shipped directly from our warehouse in India, while others may ship from our overseas warehouses or manufacturer units based on stock availability.

We always prioritize shipping from the local warehouse if available. If there is no local inventory, your order may be shipped from our main distribution center in India or abroad. Estimated delivery timelines will be shown during the checkout process—please note these are working days and are for reference only. Exact delivery time may vary due to address issues or remote locations.

For queries, please email us at support@digimore.co.in or call/WhatsApp at +91 9904048080.

2. Shipping Restrictions

DIGIMORE currently ships to selected countries only. If your country is not listed in the shipping address options, please email the product name and quantity to support@digimore.co.in, and we will confirm availability and shipping charges.

3. Lost Shipments

If your package is lost during delivery, we will contact you to either resend the product or issue a full refund. DIGIMORE reserves the right to interpret and resolve such cases.

Important Notifications

• All estimated delivery times are working days only. Deliveries may be delayed on weekends or public holidays.
• Orders to remote or distant areas may require more time.
• Shipping charges are auto-calculated at checkout based on your shipping address.
• Delays may occur during peak promotions or if payment processing is delayed.
• Any duties, customs, or taxes are payable by the buyer. Local warehouse shipments are generally duty-free.

Important Notes

1. Address Confirmation: Please ensure your shipping address is correct before completing the order. Changes are only accepted within 48 hours of purchase by contacting support@digimore.co.in.
2. Damaged in Transit: If your product arrives damaged due to transit issues, notify us immediately upon receipt with photos/videos of the packaging and contents.
3. Notification Email: Order updates will be sent to the email ID you used at checkout. We are not liable for communication failure if the email is incorrect or inactive.
4. Order Cancellation & Rejection: Do not reject the parcel. If you wish to cancel the order, contact us first. Rejected deliveries will not be refunded under our policy.
5. Non-receipt of Orders: If your order status shows “delivered” but you haven’t received it, please contact us within 7 days of the delivery update.
6. Transaction Fee Deduction:
   • 2% transaction fee will be deducted from the refund if:
     • Buyer cancels the order after successful payment but before dispatch.
     • Delivery fails due to incomplete customer information.
     • Buyer refuses to pay extra shipping for remote area fees.
   • DIGIMORE will bear the 2% fee if:
     • The product was shown available in your country but cannot be delivered.
     • The product is out of stock and undeliverable.
7. Missing/Damaged Items: Report any missing items or damage on the day of delivery with supporting photos/videos to support@digimore.co.in.

FAQs

1. Is there free shipping worldwide?
   No, free shipping is limited to select countries/regions. Shipping to remote areas may incur additional charges.
2. What are remote area fees?
   Express providers define remote areas independently. If your location is classified as remote, extra charges may apply.
3. Why is there no tracking info?
   Please allow 1–3 working days for order processing before tracking updates are available.
4. How do I track my order?
   Log in to your DIGIMORE account → My Orders → view order and tracking details. You will also receive tracking info via email.
5. Can I change the delivery address?
   Yes, but only before dispatch. Email support@digimore.co.in to request changes.
6. Product Warranty:
   All DIGIMORE products come with a 12-month warranty and lifetime technical support.

Special Note on Unboxing and Damaged Shipments

We recommend recording an unboxing video and taking photos when opening your parcel. This helps in case of any missing, stolen, or damaged items, and strengthens your claim.

Pictures Needed: Full package view, internal packaging, product and parts clearly visible.

Video Needed: Unboxing from sealed condition to testing/installation.

DIGIMORE may use your unboxing videos/photos for promotional purposes with your permission. Tag us on social media @digimoreofficial and receive a surprise gift!

In Case of Lost or Stolen Packages

• If you suspect theft, provide CCTV/surveillance footage for verification and we will file a claim with the courier.
• If no proof is available, and you want the item resent:
  • You pay shipping + 1/3 product cost.
  • DIGIMORE will bear 2/3 product cost.
• If the replacement is lost again, we cannot provide further replacements or refunds.

DIGIMORE reserves the right of final interpretation of the above terms.